Returns & Exchanges
At KAI India, we are committed to your satisfaction with our premium kitchenware and home products. If you receive a damaged or defective item, our hassle-free returns policy ensures a seamless resolution within 7 days of delivery.
Initiate Request
Log into your account or contact our customer support team within 7 days of receiving your order to request a return or exchange.
Quality Verification
Provide clear photographs of the product and packaging to help our team verify the condition and approve the return request.
Secure Packaging
Ensure the item is unused and packed in its original box with all tags and protective inserts intact for the return pickup.
Refund or Replacement
Once the item is received and inspected at our warehouse, we will initiate a full refund to your original payment method or dispatch a replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing